Return of Goods

My number one aim is for all of my customers to be completely satisfied. I try my best to make your shopping experience enjoyable from beginning to end.

Herne Bay Massage’s Promise To You

  1. You can shop with Herne Bay Massage 100% risk free
  2. I will stock only genuine, new products
  3. If for any reason you are not satisfied with any item within 30 days of receiving your order, I will have it collected and either exchanged or give a full refund of the purchase price. I will even refund the delivery cost.

How Do You Return Goods To Me?

If, in the unlikely event that you are disappointed with your purchase, no matter what that reason may be, please contact me within 30 days of receiving your order so I can arrange to collect it at my expense.

You’ll need to contact me and provide:

  • your full name and email address
  • the invoice/order number from the purchase

Are There Any Conditions To The Guarantee?

  • You must not send any item to me without getting prior approval – you may be sending it to the wrong address and it may get lost
  • You must contact me within 30 days of receiving your order
  • This offer does not apply to goods which are deemed special order

I may be online but I am a real people. And, because your satisfaction is of utmost importance to me,  if you have any problem, please call me on 07973 518640. I am here to help you all I can.

64 Willow Farm Way

Herne Bay CT6 7QH, UK


Call me today!

Opening Hours

Mon - Fri: 9:00 - 17:00, Some Saturdays All by Appointment only.